Website Care Plans
Your Website Professionally Maintained
Updated
Core, theme and plugin updates to keep your site running smoothly.
Backed up
Backups to create restore points, so you're always covered.
Optimised
Database optimisation removes clutter for improving performance.
Reliable
Build trust by delivering a frustration-free user experience.
Ongoing WordPress Management
Protect your investment and pay as you go
Keep your WordPress website running smoothly with proactive WordPress Site Care. Choose one of my plans below, or let’s chat about tailoring a plan to suit your business. Protect your investment and enjoy the flexibility of a month-to-month service, without being locked into a long-term contract. Simply pay monthly for the level of care that suits your needs.
Experience A Hassle Free Service
Non-Accumulative Hours: Any included time allowance resets monthly, and unused time does not roll over.
Additional Work: If additional work is required beyond the scope of your maintenance plan, I will seek your approval and provide a cost estimate before proceeding.
WordPress Care Plans
Basic
Website stability- WordPress core update
- Theme and plugin updates
- Monthly backups
- Database optimisation
- Regular monitoring
- Monthly report
- Priority email support
- Performance Checks
- Security Scans
- Track up to 100 keywords
- Broken link checker
- Uptime monitoring
- Tech support
Essential
Support & peace of mind- WordPress core update
- Theme and plugin updates
- Weekly backups
- Database optimisation
- + Regular monitoring
- Monthly report
- Performance Checks
- Security Scans
- Priority email support
- 30 minute quick fixes
- Track up to 100 keywords
- Broken link checker
- Uptime monitoring
Thrive
Performance & Visibility- WordPress core update
- Theme and plugin updates
- Daily backups
- Database optimisation
- Regular monitoring
- Monthly report
- Performance Checks
- Security Scans
- Priority email support
- Track up to 100 keywords
- Broken link checker
- Uptime monitoring
- 1hr tech support
*Greyed out text within pricing tables showi items that are not included within the plan.
WordPress Care FAQ
Is my website suitable for your maintenance plans?
My plans are designed for standard WordPress websites hosted on compatible shared hosting. They aren't suitable for WordPress Multisite installations, custom frameworks or websites hosted in environments other than shared hosting.
If you're unsure whether your website qualifies, let's chat before you sign up.
Which maintenance plan is right for my business?
Choose the plan that best suits your website's needs and the level of ongoing support you require. My plans offer different levels of maintenance, monitoring and assistance. I may be able to tailor a plan to suit your needs. So, if you're unsure which option is right for you, let's chat about your website and find a suitable solution.
What's In the monthly report?
Your monthly report summarises the maintenance completed such as: backup status, database optimisation information, what updates have been conducted during that month, and any issues identified that may need attention.
Depending on your plan, it may also include security and performance results, uptime and broken link monitoring, SEO keyword ranking updates and a summary of your monthly support time used.
How do I get started?
Choose the maintenance plan that best suits your needs, which will lead you to a contact form to get in touch so we can confirm your website is suitable and discuss the next steps. I'll explain the service, confirm the applicable fee and provide the maintenance agreement for your review before work begins.
What is priority email support?
Priority Email Support: Your website-related questions and support requests are prioritised over requests from non-maintenance clients. Responses are provided during business hours, with response times depending on the nature and complexity of the issue. Additional work outside your plan may incur extra charges, subject to your approval.
*The Basic Care plan does not include allotted time for technical support. Hourly rates apply.
Does the unused support time Carry over to the next month?
No. The unused time for support or content management expires each month and does not carry over.
Is there a lock-in contract?
No. My maintenance plans operate on a month-to-month basis, without a minimum 12-month commitment. You can cancel by providing 30 days' written notice, in accordance with your service agreement.
Are backups safely stored?
Yes, backups are stored to a secure location on the cloud.
Backups provide an additional safeguard and restoration point, but cannot guarantee that every file or change can be recovered. Website restoration and data recovery may incur additional charges unless expressly included in your plan.
What happens if an update causes a problem?
I take reasonable care when performing WordPress, theme and plugin updates. However, updates can occasionally cause compatibility issues or unexpected errors. If further troubleshooting, repairs or restoration are required beyond your plan's inclusions, I'll explain the options, offer a quote and obtain your approval before undertaking additional chargeable work.
What happens if you find broken links or other website issues?
Where included in your plan, I use available monitoring tools to identify broken links and other potential issues. If a link needs your input, I'll contact you to confirm whether it should be removed, replaced or handled another way.
Minor corrections may be completed within your included support allowance where applicable. More extensive repairs or troubleshooting may require a separate quote and your approval.
Does my plan include website edits and content updates?
The Essential Care plan includes up to 30 minutes per month, while the Thrive Professional plan includes up to 60 minutes per month for minor website maintenance and support.
Your monthly allowance may be used for:
- Minor website fixes and straightforward issue resolution.
- Small text changes and contact detail updates.
- Replacing images or uploading client-supplied images.
- Minor edits to existing pages or blog posts.
- Simple website adjustments and troubleshooting.
The allowance covers the time spent completing eligible tasks, including any necessary investigation. It is a shared allowance, not a separate allocation for each task. Unused time expires at the end of each month and cannot be carried forward or refunded.
What if I require more content management time than your plan allows for?
If you need more content management time that extends beyond what your plan allows for not a problem.
I offer affordable hourly rates that are discounted for Maintenance/site care clients.
Maintenance/Site Care clients: $80 AUD per hour with a minimum charge of $45.
Non Maintenance clients: $98 AUD per hour with a minimum charge of $55.
If you require extended time regularly, let's chat about arranging a custom site care plan to include more content management time. The fee will change accordingly, to meet your requirements.
What Do I Get With Keyword Rank Tracking, and why do I need it?
Keyword Rank Tracking is part of the Thrive Professional Site Care Plan. As part of this plan you get:
- Tracking of up to 100 existing keywords
- Monthly ranking insights included in your monthly report
- Recommendations for potential SEO improvements
- One-off tracking setup fee: $120 AUD.
A one-off setup fee of $120 AUD applies to configure tracking and record initial rankings. Tracking monitors existing keywords; it doesn't include extensive keyword research, competitor analysis or developing a new keyword strategy.
I can recommend potential SEO improvements, but implementation work is quoted separately and only carried out with your prior approval. Search rankings and improvements are not guaranteed.
Why Do you Need It? Keyword Rank Tracking: Why Your Business Needs It
What's not included with keyword rank monitoring?
Keyword rank tracking is a monitoring service only. It does not include:
- SEO strategy or implementation: Developing or implementing an SEO strategy or making changes to improve rankings.
- Keyword research: Discovering, researching or selecting new keywords beyond those agreed for tracking.
- Website content changes: Writing or editing website pages, blog posts, headings, metadata or other content for SEO.
- Technical SEO: Auditing or fixing technical issues that may affect search engine visibility.
- Competitor analysis: In-depth research into competitors' SEO strategies, content or backlinks.
- Link building: Acquiring backlinks or carrying out off-page SEO activities.
- Website traffic or conversion analysis: Analysing visitor behaviour, leads or sales beyond the agreed ranking report.
- Ranking guarantees: Guaranteeing first-page positions, increased traffic or improved search rankings.
Any SEO recommendations, investigations or implementation work are quoted separately and require your approval before proceeding.
Can you maintain a website that you didn't build?
Absolutely! I'm happy to look after websites built by other designers, provided they're a good fit for my Site Care plans.
To ensure I can provide reliable ongoing support, your website needs to be a standard WordPress installation hosted on a compatible shared hosting plan. Some setups, such as WordPress Multisite, custom framework builds or themes and builders I'm not familiar with, may fall outside the scope of my services.
Before maintenance begins, I'll review your website to check that everything is compatible and identify any existing issues that may need attention. If repairs or other corrective work are needed, I'll explain what's involved and provide a separate quote for your approval before proceeding.
Not sure if your website is a good fit? Let's chat! Get in touch to arrange a pre-maintenance review, and I'll help you work out the best next step.
Do you provide website hosting?
No. I provide WordPress website maintenance, not hosting. Your website and hosting account remain under your control, and you'll continue to pay your hosting provider directly. My maintenance plans are designed for standard WordPress websites hosted on compatible shared hosting.
Are premium plugin licences and hosting fees included?
No.
Hosting, domain renewals, business email, premium plugin and theme licences, and third-party subscription fees are generally paid by you directly unless specifically stated otherwise in writing.
I work in a way that allows the client to be in charge so that they're not locked into my serices. I guide them to their best options and I don't hold the rights to anything they pay for.
What is not Included in site care plans?
- Hosting and domain fees (I do not provide these services)
- Website redesigns and new functionality
- Content writing and substantial content changes
- Troubleshooting and repairs beyond the included scope
- Malware removal and security incident remediation
- Website restoration and data recovery
- Emergency or out-of-hours support
- Premium software licences and third-party fees, unless specifically included
- Anything not listed within your plan is automatically excluded. However, if you'd like to add a service, get in touch to discuss the creation of a tailored plan to work specifically for your business and budget.