FAQ

FAQ

Frequently Asked Questions

Starting a website project should feel exciting-not confusing. These frequently asked questiosn cover the basics. However if you have any questions not covered here, please feel free to reach out.

How long does it take to build a website?

That depends on the scope of the project. While simple sites require 2-3 weeks - larger sites can take a bit longer to complete due to the sheer volume of work that can range from design, to the complexities involved to make them work hard for you, load fast and be secure online. View Website Starter Packages Here.

Do you offer logo design and branding

Yes. As a digital designer, I can help with basic logo design and visual elements to help your website feel cohesive and professional. For businesses needing a more detailed brand identity, custom illustrations, or a comprehensive branding package, I can recommend a local graphic designer who specialises in those areas.

How much does a website cost?

Every website is different, because every business has different goals. My website packages start from $3500 and can be expanded with additional pages and functionality. After learning more about your project, I'll provide you with a personalised proposal with clear pricing and no hidden surpises.

How do I get started?

Simply get in touch through my contact form and tell me a little about your business and what you're hoping to achieve with your new website. If we're a good fit to work together, I'll send you my onboarding questionnaire so I can learn more about your business, your goals, and your website requirements.

I may ask a few follow-up questions to clarify your responses or gather any additional information. Once I have everything I need, I'll prepare a tailored proposal outlining the project scope, timeline, and investment, so you can make an informed decision before we begin.

Will my website be optimised for Google?

Yes. Every new website includes foundational on-page SEO, clean page structure, fast-loading pages, mobile responsiveness, and technical best practices to help search engines understand your website. While no one can guarantee first-page rankings, your website will be built on a solid SEO foundation.


Can I update my own website after it's launched?

Yes. Your website is built using WordPress and Divi, making it easy to update text, images, blogs, and other content yourself. I'll also provide easy-to-follow training videos so you can confidently manage the basics whenever you need to.

What happens after my website launches?

Once your website goes live, I'll complete the final checks, provide your handover documentation, and send your training resources. You'll also receive three months of complimentary website care, giving you peace of mind while you settle into your new website.

Do you offer ongoing support?

Yes. Every new website includes three months of complimentary website care after launch. After that, you can choose one of my ongoing Website Care Plans or simply contact me whenever you need assistance.

Will my website be SEO-friendly?

Yes, all websites are built with basic SEO best practices to help improve visibility on search engines. 

Do you write website content?

I can help refine and structure your existing content, making it easier to read and more engaging for your visitors.  If you need professionally written copy from scratch, I can recommend a trusted copywriter.

Do you redesign existing websites?

Yes. If your current website feels outdated, isn't generating enquiries, or no longer reflects your business, I can redesign it while preserving the content and functionality that still works well.

Redesign quotes include on-page SEO.

Do you build Divi websites on WordPress.com?

Absolutely! You can install the Divi theme on WordPress.com if you're on one of their Business, Commerce, or Enterprise plans. Check out their pricing options! 

This setup is fantastic for businesses that prefer not to worry about updates or hosting details—WordPress.com takes care of everything for you! Just a little heads-up, though: if you go this route, it can be tricky to move your website to another host later on. That's why I love building self-hosted websites! They’re flexible and can grow with your business, plus you can easily switch hosts without starting from scratch. It’s all about building on a solid foundation!

Click here to learn about the Divi Theme.

Do you only work with Australian businesses?

Yes. I proudly work with Australian businesses. Being locally based means I understand the Australian market, local business expectations, and can provide support during Australian business hours.

Who owns the website after it's finished?

You do. Once your final invoice has been paid, your website belongs to you. You'll have ownership of your content and access to your WordPress website.

Do you provide web hosting?

I don't provide hosting directly, but I'm happy to recommend reliable Australian hosting providers and help you choose the option that's right for your business. I can also assist with connecting your website to your hosting account.

Do you work with shared hosting?

That's right.  My web care services are optimised for shared hosting environments. This ensures every website I manage runs on a consistent, secure, and well-supported setup. For most service-based websites, shared hosting offers everything you need—speed, reliability, and affordability—without unnecessary complexity. It also makes it easier for me to manage security, backups, and maintenance efficiently on your behalf.

What do I need before we get started?

Don't worry if you don't have everything ready. Ideally, you'll have your logo, written content, images, and any branding guidelines. If you're missing something, 

Do you build online stores or membership sites?

Yes—for businesses that need a straightforward solution. I build simple online stores using WooCommerce and provide basic training so you can confidently add and manage your own products.

I can also integrate booking systems for appointment scheduling, set up secure online forms with payment options, and configure MemberPress for businesses wanting to offer member-only content or online memberships.

If your project requires advanced eCommerce functionality, complex membership features, or extensive customisation, we can discuss your requirements and determine the best solution for your business. If needed, I'll recommend a trusted specialist to ensure you get the right outcome.

What platforms and website builders do you work with?

I specialise in WordPress websites and have experience working with a range of themes and page builders. While Divi has been the foundation of many of my recent projects, I have also worked with Elementor, premium WordPress themes purchased through marketplaces such as ThemeForest, and other website-building platforms.

My focus is on creating practical, well-structured websites that are easy to manage and support. I don't work with WordPress multisites or highly customised WordPress frameworks, but I'm always happy to discuss your project and recommend the best approach based on your needs.

Can you help if something breaks on my website?

Yes. If your website develops a problem, I'll investigate the issue and recommend the most appropriate solution. If the issue relates to hosting or another third-party service, I'll happily work alongside your hosting provider to help resolve it.

What is included in your website care plans?

Website Care Plans help keep your website secure, updated, and running smoothly. Depending on the plan you choose, they can include WordPress updates, plugin updates, backups, database optimisation, uptime monitoring, security checks, content updates, and ongoing support.

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