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WordPress Maintenance & Site Care

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Hassle Free WordPress Updates

Boost your website’s performance, visibility and protection.

My ultimate goal is to partner with individual subscribers to make sure that their website is running at its best, and to protect it from potential vulnerabilities with my comprehensive maintenance services.

Monitor, Update and Protect

By signing up for Maintenance Plans you agree to the terms and conditions located at the bottom of this page.

Important Notice: The plans below are not suitable for multisite or custom framework builds.

 

Need To Update Content?

NoT A Problem!

Content management is currently charged at an hourly rate.

Frequently Asked Questions

Canberra WordPress Web Design and Help

Does website maintenance have a contract period?

No contracts are required for my maintenance plans. They’re month to month, so you can cancel anytime with a 30-day notice.

The good news is that your price is locked in for a year from the date you sign up. So it’s guaranteed not to go up in that first year.

However, I do require a month’s notice for cancellation of services.

If you prefer a contract with an annual payment plan, I’m able to set that up for your peace of mind.

Is there a setup fee?

There is a separate setup fee for the Premium Plan. This is to set up the Keyword Rank Monitoring service which boosts your website’s visibility on the search engine for competitiveness.

Why I Charge This Fee?

The setup work takes a couple of days to complete.  SEO work requires research for the best results when adding keywords to your webpages, restructuring your web page content, adding keywords and tweaking your SEO plugin data.  Then tweaking them on my app to outrank your competition and there’s also testing time.

Premium Plan First Payment: Setup fee plus 1 month service up front = $500 (discounted for this plan) + $149 = $649.

Then $149 per month payable after services are conducted on the 20th of the following month or the next possible weekday.

 

What are my payment options?

For your convenience, I offer two payment options for maintenance and keyword ranking plans.

  1. DIRECT DEBIT:  The customer may set up a direct debit in their bank account for payments to clear in my account by the 19th of each month. Services are carried out on the 20th of each month (or the next available business day).
  2. INVOICING: I can invoice you after the work has been complete. This option is only available for the Simply Updates and Advance care plans.

Simply let me know which method your prefer and if you have any questions.

Is Keyword Ranking For Me?

An ideal service for Aussie small businesses and solo traders who want to rank within Australia and locally in the area and surrounds where they do business.

Rank for 100 of your best keywords and phrases that people are searching for when looking for your products or services. The top score you can get is 100, which means those keywords will really help attract your ideal clients to your site.

If you’re already ranking organically, you’re probably not reaching your true potential. This service can make a big impact!  Just a heads up, though—it’s not really meant for big companies relying on heavy web traffic or those multi-site setups. If you’re not sure, check in with me.
Contact Sandra.

 

What if I miss a payment?

Note: If you happen to miss two payments, your service may be cancelled. Don’t worry though, I’ll send you an email beforehand giving you the option to either reinstate the service or to confirm the cancellation.

For non-replies the service will be automatically cancelled.  However, I love keeping you informed to make sure you’re always in the loop and have all the options available to you. Let me know if you have any questions or concerns!

If you prefer making easy recurring credit card payments with Stripe, please note there’s a 1.7% surcharge.

 

What is not included as part of these plans?

  • New pages, new functionality, larger website redesigns or redevelopment service are not included.
  • Also anything that is not listed as part of my maintenance care plans are not included.
  • You must have a pre-existing Google Analytics or Wocommerce accounts, and their website configurations must be active for these to work in your Premium Care report. Setup of these accounts is not included in these plans and an additional extra. Contact me to set these up if you require the service.
  • No oral or other report type is offered in the Premium Care plan. Written report only is supplied with Google Stats and Woocommerce stats.
  • Verbal reports are not included in the plan.
  • Not suitable for multisite or custom framework builds.

Which Plan Do I Choose?

How to choose a plan based on on what site you have and what youre needs are.

Basic Care – Perfect for low-traffic static websites that simply need a contact form and nothing extra. While this plan doesn’t include tech support, you’ll enjoy regular monitoring of your site and prompt notifications about any potential issues. Keep your site running smoothly with ease!

Advanced Care – Ideal for low to medium traffic websites that want some extra monitoring to keep a closer eye on performance and security. Plus, you’ll have 30 minutes of tech support available each month to help resolve any issues that may pop up.

Premium Care – Best used for high traffic competitive websites and those sites with extra features like Woocommerce and membership sites to name a few. Ideal for entrepreneurs looking for top-notch services to enhance their website’s visibility on search engines, improve rankings, and keep an eye on their closest competitors. Service includes monitoring for broken links, uptime, and a detailed Google statistics report in your monthly summary. Plus, you get 1 hour of tech support to quickly resolve any issues that may come up.

NOTE: None of these plans are not suitable for multisite or custom WordPress framework builds.

 

Can You Create A Custom Plan?

For those who would like to add another feature, or remove features that aren’t required, contact me to discuss your requirements and options.

How often do I update my plugins?

Since WordPress security relies heavily on the regular updates of the WordPress core, theme and plugins, it’s highly recommend doing this every week to ensure your site stays airtight and secure.

WordPress allows for bulk updates, so it literally only takes minutes.

 

Terms & Conditions

  • Report Only – Services that are not added in the tables are not included in the maintenance plan.
  • SEO Keyword Rank Monitoring –  is a valuable tool offered in the Premium plan to enhance your online visibility and search engine ranking. By researching your best keywords and making web page adjustments, I will ensure that your pages achieve higher rankings on search engines for your top 100 keywords. This service also allows you to compare your ranking with that of your biggest competitors. 
  • Fees – Maintenance services fees apply to each website, and the client will be billed for services rendered per website.  No further discounts apply for those who have more than one website.
  • PHP Upgrades – This upgrade is implemented as part of routine maintenance checks for clients who have subscribed to the Advanced, or Premium Care Plan as part of their Ad Hoc support. Clients who are on the Simply updates plan will receive notifications when a PHP update is necessary. They have the option to reach out to their Web Hosting Provider’s technical support team, or the busy entrepreneur may avail my services at a discounted rate of 10% to carry out the upgrade on their behalf.
  • Technical support – Support for repairs as part of the Advanced Care and Premium Care plans are not accumulative expiring on a monthly basis. Tech support is solely intended for resolving technical issues directly related to the items listed within the client’s plan during maintenance. In the event that support work exceeds the allocated time within the plans, additional charges will apply at the current hourly support rate. Consent will be sought from the client before undertaking any work exceeding the allocated support time.
  • Custom Plans – Plans can be tailored to the specific needs of each business. Feel free to get in touch to discuss your options. E.g. Content Management may be added as part of a custom plan, calculated at an hourly rate as per the requirements of the client.
How to Get Divi For Free

Do you have a broken website that needs to restored?

I offer fast turnaround times

Most repairs take between 1 hour – 48 hours.

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